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Important information:
some key facts

Making Things Clearer

Purplebricks was founded to provide people selling their home with a better deal. We have developed a culture of openness, fairness and transparency. We are proud to offer our customers a full estate agency service whilst collectively saving them tens of millions of pounds in fees.

Please read the information below and feel free to ask any questions you feel are appropriate.

All questions are welcome.

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Excellent

  • Selling our property with Purplebricks has been an easy and relaxed experience. Our Local Property Expert was brilliant and always at hand when we needed him for advice. I would highly recommend using Purplebricks if you want an easy selling process with complete control and understanding of your sale.

    Maxine Knight -

  • Sold in 48 hours with our house in Wolverhampton! I love how you can manage your own diary with Purplebricks which keeps me in control of viewings and no waiting for estate agents to open; it's 24/7. The fees are excellent value and I would recommend them (already have) to others.

    Nicci Hartshorn -

  • I must say a was a little wary about the whole idea of selling my home, internet and laptops etc. Well what a waste of time worrying. I cannot recommend Purplebricks enough. I didn't have to hang about and wait on phone calls etc, Daniel was on hand whenever I needed advice and help and was extremely prompt. Do not look any further than Purplebricks.

    Wendy Main -

There are two ways to pay

You can choose Pay now, where your one-off fee is payable once you choose to instruct us.

With this option, you have the choice to use your own conveyancers, or can take advantage of our third party conveyancing partner, without paying an admin fee.

Or you can choose Pay later, where your one-off fee is payable once your house is sold, or up to 10 months after you instruct - whichever is sooner.

With this option, if you want to use your preferred conveyancing service instead of our third party conveyancing partner, an admin fee is payable.

With both options, the fee is payable whether or not you sell your property.

Or you can choose Pay later with conveyancing, where your one-off fee is payable once your house is sold, or up to 10 months after you instruct - whichever is sooner.

With this option, you will use our third party conveyancing partner.

Key facts

  • To get your property on the market, the only additional cost to our fixed fee depends on whether you want us to undertake the viewings or require an Energy Performance Certificate (a legal obligation to market your property).
  • The deferred payment:
    • is provided by Purplebricks
    • you are not entering into any form of credit agreement
    • you will not pay interest
    • When your payment becomes due, it will be collected by Purplebricks Payment Services* via your conveyancing lawyer upon completion of your sale or from the card details provided by you
  • If you defer payment, payment is due to be paid when any of the following occurs, whichever happens first:
    • when the property sells and the legal process is complete
    • ten months pass since the date you instructed
    • If you withdraw your property from the market
    • If you decide to use your preferred conveyancing service instead of our third party conveyancing partner after you have already instructed us, an admin fee of £360 is payable if you still want to defer the payment for instruction. Alternatively, you can choose to pay the full instruction fee upfront instead in order to avoid paying the admin fee.
  • * Purplebricks Payment Services is a trading name of Duologi.

Conveyancing Services

  • Our third party conveyancing partner are conveyancing specialists
  • They operate on a no sale no fee basis
  • You can monitor the progress of your sale online 24/7
  • Relationship managed by the post sales support team to ensure excellent service

Post Sales Support

  • Our dedicated team of specialists support customers throughout the post sales process
  • Direct line of communication with your conveyancer to resolve any issues that may arise until your sale completes
  • Ensures our conveyancing partner upholds the highest standards of customer service

Contact details

General enquiries

Post Sales Support