Question 1

What is included in my selling fees?

Accepted Answer

At Purplebricks, we offer one package that includes everything you need to sell your home. You can see what our packages include on our packages page. If you choose, you can also add extra add-ons to boost your sale. And, when it does come time to pay your fee, we offer flexible payment options to suit your needs. It really is your choice.

Question 2

What is included in my lettings fees?

Accepted Answer

We offer a comprehensive service including professional advice and support from a Local Property Expert who will visit your property and do everything to get your property live to the market. We offer a range of comprehensive lettings packages. Click here to find our more.

Question 3

What happens if I don't sell my property?

Accepted Answer

If your property’s on the market longer than expected, we can help. We’ll get in touch to review your options, starting with a full marketing review of your home every 28 days. We’ll look at everything – your previous viewings and feedback, ways to boost your viewings, and we’ll re-evaluate the local market, including details of what’s selling in the area.

Question 4

What happens if I don't let my property?

Accepted Answer

Should your property be on the market longer than expected, we will help you review your options and conduct a full marketing review of your property every 28 days. We look at everything such as all of your previous viewings and feedback, ways to boost your viewings and we will re-evaluate the local market including details of what is letting in the area. You will not be liable for any fees.

Question 5

Would I get more money for my property with a high street estate agent?

Accepted Answer

We’re here to help you achieve the best possible price. That’s why, as a part of your selling package, we’ll help with negotiations once the offers start rolling in.  And don’t forget, your online account is built to generate interest from buyers and create competition when it comes to price. We judge our success based on achieving the top price for our customers in a transparent way.

Question 6

My property is already on the market. Can I use Purplebricks?

Accepted Answer

Yes, you can still use Purplebricks. You can choose to instruct us straight away and set the date for your marketing to start as the day your current agreement comes to an end. You could also instruct us as an additional agent, subject to the terms of your existing agency agreement.

Question 7

Do you ever release my personal contact details or information?

Accepted Answer

No. We will not share any of your personal details and they will not be visible to the other party when you are communicating through “my purplebricks.com”. We do however provide your name and contact number to the opposing party when a viewing is arranged, just in case you need to communicate on the day, before the viewing takes place (unless you are selling/letting and have chosen Purplebricks to take care of your viewings. In these instances, we provide the name and number of the local agent).

Question 8

What are your Terms and Conditions if I agree to sell or let through you?

Accepted Answer

You can view our Service Agreement by clicking here. The agreement with Purplebricks is not all about us, but what we offer and what we promise to do.

Question 9

Are your Trustpilot reviews real?

Accepted Answer

We are proud of our reviews — we always want to hear our customers thoughts. That means the good, the bad, and the ugly — that’s what helps us grow. We check all of our reviews to ensure they are from genuine customers and will follow Trustpilot’s procedures where we find any fake review, which is not from a genuine customer who has experienced our service.

Question 10

How does Purplebricks work?

Accepted Answer

Great question! Our guide explains how Purplebricks works.

Frequently Asked Questions

General questions

Getting started

Instructing us and creating your property advert

Viewings, feedback, and offers

Conducting your own viewings

Purple Pact

Help and contacts

Trusted and loved

Frequently Asked Questions

General questions

What is included in my selling fees?

What is included in my lettings fees?

What happens if I don't sell my property?

What happens if I don't let my property?

Would I get more money for my property with a high street estate agent?

My property is already on the market. Can I use Purplebricks?

Do you ever release my personal contact details or information?

What are your Terms and Conditions if I agree to sell or let through you?

Are your Trustpilot reviews real?

How does Purplebricks work?

Getting started

How do I arrange a valuation?

How do I register without booking a valuation?

Instructing us and creating your property advert

When do I pay my fees and how do I make payment?

Do you hold my credit card or debit card details?

How do I review my advert?

What is the cost for a board?

Viewings, feedback, and offers

Can I suggest/recommend an alternative date for a viewing that is marked as not available?

Can I see all of my viewings, feedback and offers?

Conducting your own viewings

How to conduct your own viewings

Purple Pact

What is Purple Pact?

How does it work?

Who arranges the Pact?

Buyer: I’ve made an offer and shown interest in the Purple Pact. What happens next?

Buyer: Why would I enter into the Purple Pact?

Buyer: What’s the holding deposit?

Buyer: What if someone backs out?

Seller: Is there any fee for me?

Seller: How do I opt in?