What happens when you choose to sell with us?

Before your listing goes live

There are just a few details to take care of before your listing goes live. You’ll need to complete your compliance and Anti-Money Laundering checks, if you haven’t done so already — this is a legal requirement, so we need to get our ducks in a row.

If you haven’t had a house valuation yet, that’s no problem - you can still complete these checks. Your local agent will contact you to organise a valuation, whether in person or virtually. It's free and easy to book.

Complete your compliance checks

Doing compliance checks are really easy — and much less scary than they sound. In fact, you can log-in to your account and get started in a few clicks.

You’ll need:

• your passport or driving licence

• the name and contact details of any additional sellers.

Complete Anti-Money Laundering checks

Our partner will call you within 24 hours and ask you to complete these checks.

This will cost a one-off payment. This will be a separate payment and not included in the total cost of your package.

What to expect on the call

You'll get a call where the representative will ask you a few questions. So you're prepared, they will:

• ask you as the seller to make the £80 payment over the phone

• check the details you’ve provided Purplebricks

• send you a link to download an app that will help you complete your checks.

What happens after you’ve completed your compliance checks

Once you’ve completed your compliance checks, here’s what happens next:

• Our marketing partner will contact you to arrange a date and time to attend your property to take photographs, produce floorplans and create your interactive 3D tour, if this is part of your package.

• We'll work on your property advert. Once it's ready, we’ll email you a link to review your advert so you can let us know if you'd like to make any changes, or if you’re happy to go live.

• So we can legally sell your property, you’ll need to upload your EPC once your advert is ready, if you already done so. If you haven’t got an EPC, you can purchase one from the ‘Selling tools’ page within your property details.

After your advert goes live

Once your advert is live, it will be ready for prospective buyers to click on and explore. What happens next will depend on the package you chose when you instructed us.

Set up your schedule

You’ll need to set up your availability so prospective buyers can see when you’re available for viewings.

If you would like your Local Expert to manage and carry out the viewings on your behalf, you can purchase ‘Hosted viewings’ at a later date.

Your Local Expert will work with you to arrange viewings to fit your schedule. They will only proceed with a viewing once you’ve approved the date and time.

If you've selected Hosted Viewings

You’ll be assigned an estate who will manage your viewings. They’ll work with you to arrange viewings which fit your schedule and will only proceed with a viewing once you’ve approved the date and time.

After you’ve received an offer

After you’ve had viewings, you should start to receive offers from prospective buyers. Here’s what to do when you receive offers.

Talk to your local expert

After you receive an offer, contact your local expert to consider your options. You can decide to accept, decline or negotiate the offer. Or, you can ask your local expert to negotiate for you.

You or your local expert can manage offers through your account. This includes:

• viewing offers

• messaging prospective buyers

• entering into a negotiation process.

Complete and return your starter pack

Once you’ve accepted an offer you’ll receive a starter pack from your solicitor. To avoid delays with your sale, it’s best to complete and return your starter pack as soon as possible.

What to expect once your property is sold

From speaking with your solicitor to handing over your keys, we’ll take you through 8 steps to finalise your sale.