PLEASE READ THESE TERMS OF USE CAREFULLY BEFORE USING OUR SITES


What's in these terms?

These terms of use tell you the rules for using www.purplebricks.co.uk and www.purplebricksmortgages.co.uk (our sites”). 


Who we are

www.purplebricks.co.uk is operated by Purplebricks Property Limited (company number 14856837) and Strike Limited (company number 07622707) 

www.purplebricksmortgages.co.uk is operated by Purplebricks Mortgages Limited (company number 11952059).   

We are registered in England and Wales and have our registered office at 650 The Crescent, Colchester Business Park, Colchester, England, CO4 9YQ 

Strike Limited and Purplebricks Property Limited are registered with The Property Ombudsman and members of Propertymark.  Details of our lettings regulatory permissions are available on our lettings page: www.purplebricks.co.uk/landlords 

Purplebricks Mortgages Limited is an appointed representative of Mortgage Advice Bureau Limited and Mortgage Advice Bureau (Derby) Limited which are authorised and regulated by the Financial Conduct Authority. 


By using our sites you accept these terms

By using our sites, you confirm that you accept these terms of use and that you agree to comply with them. 

If you do not agree to these terms, you must not use our sites. 

You are also responsible for ensuring that all persons who access our sites through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them. 

We recommend that you print a copy of these terms for future reference.


There are other terms that may apply to you

These terms of use refer to the following additional terms, which also apply to your use of our sites: 


We may make changes to these terms

We amend these terms from time to time. Every time you wish to use our sites, please check these terms to ensure you understand the terms that apply at that time.


We may make changes to our sites

We may update and change our sites from time to time [to reflect changes to our products, our users' needs and our business priorities.


We may suspend or withdraw our sites

We do not guarantee that our sites, or any content on them, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our sites for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.


We may transfer this agreement to someone else

We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.


Our sites are only for users in the UK

Our sites are directed to people residing in the United Kingdom. We do not represent that content available on or through our sites is appropriate for use or available in other locations.


You must keep your account details safe

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party. 

We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use. 

If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us using the contact us page on our sites.


How you may use material on our sites

We are the owner or the licensee of all intellectual property rights in our sites, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved. 

You may print off one copy, and may download extracts, of any page(s) from our sites for your personal use and you may draw the attention of others within your organisation to content posted on our sites. 

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. 

Our status (and that of any identified contributors) as the authors of content on our sites must always be acknowledged (except where the content is user-generated). 

You must not use any part of the content on our sites for commercial purposes without obtaining a licence to do so from us or our licensors. 

If you print off, copy, download, share or repost any part of our sites in breach of these terms of use, your right to use our sites will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.


No text or data mining, or web scraping

You shall not conduct, facilitate, authorise or permit any text or data mining or web scraping in relation to our sites or any services provided via, or in relation to, our sites 

The provisions in this clause should be treated as an express reservation of our rights in this regard.


Do not rely on information on our sites

The content on our sites is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our sites. 

Although we make reasonable efforts to update the information on our sites, we make no representations, warranties or guarantees, whether express or implied, that the content on our sites is accurate, complete or up to date.


We are not responsible for websites we link to

Where our sites contain links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them. 

We have no control over the contents of those sites or resources.


User-generated content is not approved by us

Our sites may include information and materials uploaded by other users of the sites. This information and these materials have not been verified or approved by us. The views expressed by other users on our sites do not represent our views or values.


How to complain about or report content

If you become aware of any material that is illegal or harmful, or wish to complain about any content, please contact us using the contact us page on our sites.


Our responsibility for loss or damage suffered by you

Whether you are a consumer or a business user: 

  • We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation. 
  • Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any services to you, which will be set out in the service-specific terms and conditions provided to you. 

If you are a business user: 

  • We exclude all implied conditions, warranties, representations or other terms that may apply to our sites or any content on it. 
  • We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with: 
  • use of, or inability to use, our sites; or 
  • use of or reliance on any content displayed on our sites. 
  • In particular, we will not be liable for: 
  • loss of profits, sales, business, or revenue; 
  • business interruption; 
  • loss of anticipated savings; 
  • loss of business opportunity, goodwill or reputation; or 
  • any indirect or consequential loss or damage. 

If you are a consumer user: 

  • Please note that we only provide our sites for domestic and private use. You agree not to use our sites for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. 
  • If defective digital content that we have supplied damages a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill, we will either repair the damage or pay you compensation. However, we will not be liable for damage that you could have avoided by following our advice to apply an update offered to you free of charge or for damage that was caused by you failing to correctly follow installation instructions or to have in place the minimum system requirements advised by us.

Uploading content to our sites

Whenever you make use of a feature that allows you to upload content to our sites, or to make contact with other users of our sites, you must comply with the content standards set out below: 

Your content MUST: 

  • Be accurate (where it states facts). 
  • Be genuinely held (where it states opinions). 
  • Comply with applicable law in the UK and in any country from where it is posted. 

Your content MUST NOT: 

  • Contain any material which is defamatory of any person. 
  • Contain any material which is obscene, offensive, hateful or inflammatory. 
  • Promote sexually explicit material. 
  • Promote violence. 
  • Promote discrimination whether based on race, sex, religion, nationality, disability, sexual orientation, age or otherwise. 
  • Infringe any copyright, database right or trade mark of any other person. 
  • Be likely to deceive any person. 
  • Be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence. 
  • Promote any illegal activity. 
  • Upload any material that could incite a terrorist offence, solicit any person to participate in terrorist activities, provide instruction on any method or technique for committing a terrorist offence or threaten to commit a terrorist offence. 
  • Be threatening, abuse or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety. 
  • Be likely to harass, upset, embarrass, alarm or annoy any other person. 
  • Be used to impersonate any person, or to misrepresent your identity or affiliation with any person. 
  • Give the impression that it emanates from us, if this is not the case. 
  • Advocate, promote or assist any unlawful act such as (by way of example only) copyright infringement or computer misuse. 

You warrant that any of your uploaded content does comply with these standards, and you are liable to us and indemnify us for any breach of that warranty. This means you will be responsible for any loss or damage we suffer as a result of your breach of warranty. 

We have the right to remove any content you upload on our sites if, in our opinion, your content does not comply with these standards.  If you wish to contact us in relation to content you have uploaded to our sites and that we have taken down, please contact us using the contact us page on our sites. 

Any content you upload to our sites will be considered non-confidential and non-proprietary. You retain all of your ownership rights in your content, but you are required to grant us and other users of our sites a limited licence to use, store and copy that content and to distribute and make it available to third parties. The rights you license to us are described in Rights you are giving us to use material you upload”. 

We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our sites constitutes a violation of their intellectual property rights or of their right to privacy. 

You are solely responsible for securing and backing up your content.


Your rights to claim against us if we restrict access to your content

If we restrict access to any content you upload to our service in a way that breaches these terms of service, you have a right to bring a claim against us for breach of contract.


Your rights to claim against us if we suspend or ban your use of our service

If we suspend or ban you from using our service in a way that breaches these terms of service, you have a right to bring a claim against us for breach of contract.


Rights you are giving us to use material you upload

When you upload or post content to our sites, you grant us the following rights to use that content: 

  • a worldwide, non-exclusive, royalty-free, transferable licence to use, reproduce, distribute, prepare derivative works of, display, and perform that user-generated content in connection with the service provided by the sites and across different media including to promote the sites or the services to expire when the user deletes the content from our sites; and 
  • a worldwide, non-exclusive, royalty-free, transferable licence for other users, partners or advertisers to use the content in accordance with the functionality of the sites to expire when the user deletes the content from our sites.

We are not responsible for viruses and you must not introduce them

We do not guarantee that our sites will be secure or free from bugs or viruses. 

You are responsible for configuring your information technology, computer programmes and platform to access our sites. You should use your own virus protection software. 

You must not misuse our sites by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our sites, the server(s) on which our sites is/are stored or any server, computer or database connected to our sites. You must not attack our sites via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our sites will cease immediately.


Rules about linking to our sites

You may link to our home pages, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. 

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. 

You must not establish a link to our sites in any website that is not owned by you. 

Our sites must not be framed on any other site, nor may you create a link to any part of our sites other than the home pages. 

We reserve the right to withdraw linking permission without notice. 

The website in which you are linking must comply in all respects with the content standards set out inUploading content to our sites”.


Which country's laws apply to any disputes?

If you are a consumer, please note that these terms of use, their subject matter and their formation, are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland. 

If you are a business, these terms of use, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.


Our trade marks are registered

Purplebricks, Purplebricks Mortgages, Strike, Strike Financial Services and Housesimple are our trade marks. You are not permitted to use them without our approval, unless they are part of material you are using as permitted under How you may use material on our sites”.